FAQ
Q: How does Battle Foam ship orders to the EU?
A: For orders under €150, you can select your courier of choice and your package will be delivered to your address. No customs or clearance fees will be accessed. Battle Foam will collect VAT at the time of order and handle the rest from there. If at any time, you order does not have VAT charges, we recommend splitting the order as to avoid these customs charges when the order is shipped to you. This value is determined by the European Union. Reach out to us if you need help or have questions about this.
Orders over €150 will be Delivered Duty Unpaid (DDU or DAP). This means you will be responsible for paying the taxes, duties (if applicable) and clearance fees to the courier you selected when placing your order before your package will be delivered. Battle Foam will not charge VAT on these orders. Unfortunately, we do not control these costs and cannot advise you of the prices beforehand.
Q: How does Battle Foam ship international orders?
A: All international orders, those shipping outside of the UK and the EU, will be Delivered Duty Unpaid (DDU or DAP). This means you will be responsible for paying the taxes, duties (if applicable) and clearance fees to the courier you selected when placing your order before your package will be delivered. Battle Foam will not charge VAT on these orders. Unfortunately, we do not control these costs and cannot advise you of the prices beforehand.
Q: What is my order's status?
A: When you log into your Battle Foam account, you may see a couple of different status updates. Here are some brief notes on where your order is in our warehouse.
- Awaiting Payment - An invoice has been made for you, but the order is pending payment.
- In Production Queue - Some trays are made to order, and in this stage, your order is in a production queue.
- Additional Order Information Required - Your order is on hold while we wait for information from you.
- Ready for Pickup - Your order is ready for pickup in our front office.
- Partially Shipped - We have shipped parts of your order, but still owe you the rest. Don't worry, we have what we owe you on file.
- Shipped - Your bags and foam are on their way! This option should also have tracking information available.
Q: How long does it take to make my order?
A: We produce to order. The majority of items are produced in 3-5 days. Some items have an estimated production time of 4-5 weeks, which is noted in the product description, *This item has an estimated production time of 4 - 5 weeks, and your complete order will ship to you at this time.
All orders placed on the UK website ship from the UK.
Please note that if custom work has not been submitted within 90 days of purchase, we cannot guarantee stock of your items. We will then issue credit for the total amount of the order.
Q: How do I know when my order has shipped?
A: All orders placed on the UK website ship from the UK. We utilize UPS, the Royal Mail and Parcel Force to ship all orders. Depending on the size of your order and shipping location, you will receive an email with tracking information from one of these companies once your package ships. You can also check the status of your order by logging into your Battle Foam® account. Once your package has shipped your status will be labeled as such.
Q: How can my order qualify for free shipping?
A: Free shipping is applied to orders of £150.00 or more (excluding VAT) shipped to one of the select countries: United Kingdom, Belgium, Denmark, France, Germany, Netherlands and Italy. Orders are shipped using the carrier of Battle Foam's choice, including UPS Access Point, which will require customer pick up from a pre determined location.
Q: Do you ship internationally?
A: All orders placed on the UK website ship from the UK. We ship worldwide using UPS, the Royal Mail and Parcel Force. Delivery times vary between companies. Duties and taxes may be charged upon arrival. Unfortunately, we do not control these costs and cannot advise you of the prices beforehand.
Q: What can I write on my foam trays and is there a limit on the amount of text allowed?
A: You can personalize some trays with custom text at no extra charge. Our first priority is to fit as many models on the trays as possible. Most trays can fit about 20 to 30 characters. Custom artwork or logos cannot be used on foam trays.
Custom toppers can be engraved with text and logos, but this service comes with a fee. Logos or artwork must be provided. We do not supply artwork or logos of any kind. We also do not keep artwork or logos on file for future use. Please submit your artwork or text to infouk@battlefoam.com for a quote on this service.
Q: What dimensions can I order foam trays?
A: We offer foam trays in a variety of dimensions. We produce trays to fit our P.A.C.K. bags, the Ammo Box Bag, and our privately labeled Warmachine and Hordes Bags. We make trays to fit in the GW and SD cases. You can also order custom foam tray sizes. For this service, email infouk@battlefoam.com to receive a quote.
Q: My tray is designed in a(n) __ inch thickness. Why is my tray taller than what I ordered?
A: The depth that you choose off of our Custom Tray Creator will represent the actual cutouts in the tray. There is an additional 1/4" piece of material glued to the bottom. For example, if you design a 3" tray, your tray in total will be 3 1/4" thick. Foam thicknesses may vary up to an 1/8th of an inch.
Q: How thick can I order my foam trays?
A: Our foam trays range from 1 to 8 inches thick and can be ordered in whole or half sizes. Our pluck foam is available from 1 to 4 inches thick.
Q: What armies fit in your foam trays?
A: We make foam trays for Warhammer 40k, Forgeworld, Warhammer Fantasy, Hordes, Warmachine, and Flames Of War. We can also do custom projects for specific needs.
Q: What type of discounts do you offer?
A: We offer discounts on larger orders of 30 or more of the same foam tray. We also offer a 15% discount to active and retired military servicemen and first responders. Please contact us for more details on these two discount options. Please note that we do not stack discounts.
Q: How can I sign up for your retailer program and sell Battle Foam products in my store?
A: Anyone interested in reselling Battle Foam® products can contact our direct sales team to discuss becoming a vendor at +44 (0) 1702 462017 or infouk@battlefoam.com.
Q: How do I know what size foam to order?
A: If you have questions on foam sizing, just call our experts and someone will be able to assist you at +44 (0) 1702 462017. Also, please note that all of our foam trays have sizes and cut out information available in the product descriptions.
Q: Why should I buy Battle Foam® products instead of someone else?
A: At Battle Foam, your foam trays are designed to maximize the amount of models you can carry. Our bags are designed with a hard inner shell that will provide protection along with style unlike any other case made for transporting miniatures.
Q: What if I have other questions regarding placing an order?
A: Please direct all your questions to +44 (0) 1702 462017 or fill out our form and someone will get back to as soon as possible.